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Frequently Asked Questions

View answers to the most frequently asked questions here. If you still need help, then please contact us at support@rockthevaxx.com

Company

Rock the Vaxx is a global e-commerce brand that was founded to help people show pride for a global cause they support and believe in. We are based in Austin, Texas and our office is located at 1621 E 6th St, Austin, TX 78702. Read more about the company and the impact you are making here.

10% of sales is donated to the Combating COVID-19 Fund organized by the Bill & Melinda Gates Foundation. The Combating COVID-19 Fund advances work in Diagnostic Tools, Vaccine Development, Protecting Vulnerable Communities, and US Education. Money from the fund will continue to go toward filling the gaps for how the vaccine will be delivered in low- and middle-income countries. While some nations may have money for procurement, others may not have enough money for the next step. You can read more about the fund and the Gates Foundation’s efforts on the Gates Foundation website, on MarketWatch and in Forbes.

Order Fulfillment

Orders typically take 2 - 7 business days to fulfill and an average of 4 business days for shipping (Shipping speeds will vary depending on delivery address). 97% of orders from our fulfillment center are shipped within 5 business days and more than 50% of orders are shipped within 3 business days.

Every order placed on rockthevaxx.com is made “on-demand” by Printful.com, a printing and order fulfillment center. This means we can offer a wider variety of merchandise and never run out of stock. Each item is made as it is ordered. This also means that getting your order takes a little longer than buying things from most online retailers. Nearly 98% of all orders are shipped within 5 business days. Faster delivery is available at checkout for additional cost.

If your order didn't end up arriving, please check your shipping confirmation and check that you entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will be at your cost. If the shipping address was correct, please reach out to us at support@rockthevaxx.com and we will do our best to get you your order as soon as possible. For a faster resolution, please include your name and order number.

If there is an issue with your order, please reach out to us at support@rockthevaxx.com. For a faster resolution, please include your name, order number, and a picture of the issue.

All orders within the continental US, regardless of size, are eligible for free, standard shipping. Expedited shipping may be available, but will depend on your delivery address.

We accept returns up to 30 days after delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for the return shipping cost. Please reach out to us at support@rockthevaxx.com to start the returns process.

We accept exchanges up to 30 days after delivery. To be eligible for an exchange, your item must be unused and in the same condition that you received it. You will be responsible for the return shipping cost. Please reach out to us at support@rockthevaxx.com to start the exchange process.

At this time, we are only shipping within the continental United States. However, we plan on expanding so be sure to follow us on Facebook and Instagram to catch that update when it happens!

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